Customer Service Rep II

Company: East Boston Neighborhood Health Center
Location: Revere
Posted on: May 26, 2023

Job Description:

Thank you for your interest in careers at EBNHC!
Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.
Interested in this position? Apply on-line and create a personal candidate account!
Current Employees of EBNHC - Please use the internal careers (https://www.myworkday.com/ebnhc/d/task/1422$794.htmld) portal to apply for positions.
To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org (http://http//careers.ebnhc.org/) .
Time Type:
Full time
Department:
Contact Center
All Locations:
Revere
Description:
Customer Service Representative II
Full Time Monday-Friday 8-5 (remote work option available after successful completion of Intro period)
Exciting opportunity for individuals with superior customer service skills to answer incoming calls in our Contact Center. The Customer Service Representative supports various clinical departments performing functions such as appointment scheduling, coordinating refill requests, appropriately screening calls for nurse triage, sending messages to providers, and outreach calls to patients. Bilingual (English/Spanish) fluency preferred. After successful completion of onboarding and training, the opportunity to work remotely is available. Our Contact Center practices safety and social distancing protocols, and is located across the street from beautiful Revere Beach.
Essential Duties and Responsibilities:

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  Schedule, reschedule, and cancel appointments.
  
  
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  Document clear and concise messages and route appropriately.
  
  
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  Appropriately transfers calls to other departments when required.
  
  
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  Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
  
  
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  Process refill requests accurately and effectively, according to guidelines.
  
  
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  Conduct outreach calls on behalf of clinical departments.
  
  
  Requirements and Responsibilities:
  
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    HS Diploma/GED required.
    
    
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    Excellent written and verbal communication, judgment and problem solving skills.
    
    
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    Minimum of 1 year customer service, administrative, or call center experience.
    
    
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    Bilingual fluency Spanish/English preferred
    
    
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    Knowledge of medical terminology and experience working with electronic medical record technology a plus.
    
    
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    Proficient in Microsoft Office Suite.
    
    
    There's a reason East Boston Neighborhood Health Center is ranked as one of the "Top Places to Work" by The Boston Globe. It is because we are committed to maintaining a truly supportive and welcoming environment - for both our employees and our patients - that reflects our mission and culture. A huge focus of which is to offer important benefits so you can be your best inside and outside of work.
    Striving to be an employer of choice, we offer progressive benefits, a variety of schedules, and the satisfaction of working with a diverse workforce whose unity of purpose is a real force for achievement. Plus, our Education & Training Institute is an attractive resource for many of our employees who seek to broaden their skill base and advance their careers.
    
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      Medical & Dental Coverage
      
      
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      Life and Disability Insurance
      
      
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      Privileges at Boston Medical Center for Providers
      
      
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      401(K) Retirement Plan
      
      
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      Educational Assistance
      
      
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      Flexible Spending & Transportation Accounts
      
      
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      Paid Holidays, Vacations, Sick and Personal Time
      
      
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      A Generous Staff Development Benefit
      
      
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      Excellent Malpractice Coverage
      
      
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      A Designated Medical Staff Office for Physician Support
      
      
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      Free Parking
      
      
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      And Much More---
      
      

Keywords: East Boston Neighborhood Health Center, Revere , Customer Service Rep II, Sales , Revere, Massachusetts