Customer Service Rep II
Company: East Boston Neighborhood Health Center
Location: Revere
Posted on: May 26, 2023
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Job Description:
Thank you for your interest in careers at EBNHC!
Everywhere you turn, you can feel it. There's an immeasurable level
of enthusiasm at East Boston Neighborhood Health Center (EBNHC),
one of the largest community health centers in the country. From
the nurses and physicians on the front line of patient care, to the
managers who shape our policies, to the customer service
representatives who keep our facilities running smoothly - everyone
here has a role in making medicine better.
Interested in this position? Apply on-line and create a personal
candidate account!
Current Employees of EBNHC - Please use the internal careers
(https://www.myworkday.com/ebnhc/d/task/1422$794.htmld) portal to
apply for positions.
To learn more about working at EBNHC and our benefits, check out
our Careers Page at careers.ebnhc.org
(http://http//careers.ebnhc.org/) .
Time Type:
Full time
Department:
Contact Center
All Locations:
Revere
Description:
Customer Service Representative II
Full Time Monday-Friday 8-5 (remote work option available after
successful completion of Intro period)
Exciting opportunity for individuals with superior customer service
skills to answer incoming calls in our Contact Center. The Customer
Service Representative supports various clinical departments
performing functions such as appointment scheduling, coordinating
refill requests, appropriately screening calls for nurse triage,
sending messages to providers, and outreach calls to patients.
Bilingual (English/Spanish) fluency preferred. After successful
completion of onboarding and training, the opportunity to work
remotely is available. Our Contact Center practices safety and
social distancing protocols, and is located across the street from
beautiful Revere Beach.
Essential Duties and Responsibilities:
Schedule, reschedule, and cancel appointments.
Document clear and concise messages and route appropriately.
Appropriately transfers calls to other departments when
required.
Navigate and document in the Electronic Medical Record (EPIC) to
access relevant and appropriate information.
Process refill requests accurately and effectively, according to
guidelines.
Conduct outreach calls on behalf of clinical departments.
Requirements and Responsibilities:
HS Diploma/GED required.
Excellent written and verbal communication, judgment and problem
solving skills.
Minimum of 1 year customer service, administrative, or call center
experience.
Bilingual fluency Spanish/English preferred
Knowledge of medical terminology and experience working with
electronic medical record technology a plus.
Proficient in Microsoft Office Suite.
There's a reason East Boston Neighborhood Health Center is ranked
as one of the "Top Places to Work" by The Boston Globe. It is
because we are committed to maintaining a truly supportive and
welcoming environment - for both our employees and our patients -
that reflects our mission and culture. A huge focus of which is to
offer important benefits so you can be your best inside and outside
of work.
Striving to be an employer of choice, we offer progressive
benefits, a variety of schedules, and the satisfaction of working
with a diverse workforce whose unity of purpose is a real force for
achievement. Plus, our Education & Training Institute is an
attractive resource for many of our employees who seek to broaden
their skill base and advance their careers.
Medical & Dental Coverage
Life and Disability Insurance
Privileges at Boston Medical Center for Providers
401(K) Retirement Plan
Educational Assistance
Flexible Spending & Transportation Accounts
Paid Holidays, Vacations, Sick and Personal Time
A Generous Staff Development Benefit
Excellent Malpractice Coverage
A Designated Medical Staff Office for Physician Support
Free Parking
And Much More---
Keywords: East Boston Neighborhood Health Center, Revere , Customer Service Rep II, Sales , Revere, Massachusetts
Click
here to apply!
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