Member Sales Ambassador - Part Time

Company: BJ's Wholesale Club
Location: Revere
Posted on: August 5, 2022

Job Description:

Join a team of more than 32,000 team members, comprised of our home office and over 229 clubs and 7 distribution centers. We're committed to delivering value and convenience to our Members, helping them save every day on everything they need for their family and home. BJ's Wholesale Club offers a collaborative, team-oriented environment where all team members can learn, grow and excel. -Job SummaryResponsible for Executing Acquisition 365, renewing, upgrading, cross-selling My BJs Perks. - Also responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries. Provides excellent and efficient member service.Team Members:

• Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
• We strive for flawless execution and hold ourselves accountable. - - -
• Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate. -
• Ensure a safe and positive environment for our members and each other. -
• Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt so we can move as fast as the world around us.
• Maintain a friendly and positive attitude.Members:
  • Deliver service excellence through all points of contact. - -
  • Resolve and deescalate to address every member concern.
  • Ensure a safe and positive environment and experience for the members.
  • Daily commitment to GOLD Member Standards
    • Greet, Anticipate, Appreciate (GAA)
    • Fast, Friendly Full, Fresh, CleanClub Standards: Work as a team to deliver GOLD club standards daily.
      • Work with commitment and pride to deliver GOLD- Grand opening look daily
        • All items stocked and promotional plans executed
        • Maintain visible accurate signage
        • Clean and organized, inside and outKnow your Business:
          • Understand how to access and read production and/or financial performance reporting for your department.
          • See the connection between consistent execution and the positive impact it can have on the business. Major Tasks, Responsibilities, and Key Accountabilities
            • Drives and promotes the BJ's value proposition regarding acquisition, retention, perks, and the Member experience. -
            • Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
            • Exhibits clear understanding of all BJ's Membership options, and Co-Brand credit card.
            • Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
            • Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
            • Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
            • Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
            • Maintains all club policies and procedures.
            • Performs other duties as assigned, including working in other departments as needed.
            • Regular, predictable, full attendance is an essential function of this job. Qualifications
              • Prior front line/customer service or previous sales experience preferred.
              • Results driven with proven success in goal achievement
              • Basic math skills preferred.
              • Computer proficiency preferred. Environmental Job Conditions
                • Most of the time is spent frequently remaining in a stationary position on hard surfaces. - There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
                • Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
                • Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional contact with cleaning agents.

Keywords: BJ's Wholesale Club, Revere , Member Sales Ambassador - Part Time, Sales , Revere, Massachusetts