Member Sales Ambassador - Part Time
Company: BJ's Wholesale Club
Posted on: August 4, 2022
Join a team of more than 32,000 team members, comprised of our
home office and over 229 clubs and 7 distribution centers. We're
committed to delivering value and convenience to our Members,
helping them save every day on everything they need for their
family and home. BJ's Wholesale Club offers a collaborative,
team-oriented environment where all team members can learn, grow
and excel. -Job SummaryResponsible for Executing Acquisition 365,
renewing, upgrading, cross-selling My BJs Perks. - Also responsible
for merchandise returns, exchanges, pick-ups, and general customer
services inquiries. Provides excellent and efficient member
- Carry out job functions and responsibilities as assigned.
Support the application of club policies, procedures and
- We strive for flawless execution and hold ourselves
accountable. - - -
- Acts with honesty and integrity and lead with the member in
mind to address any and all concerns and to escalate any concerns,
as appropriate. -
- Ensure a safe and positive environment for our members and each
- Embrace inclusion and diversity, by working together with
collaboration and respect. Work as a team to achieve goals.
- Move with speed and agility in everything we do.
- Innovate and adapt so we can move as fast as the world around
- Maintain a friendly and positive attitude.Members:
- Deliver service excellence through all points of contact. -
- Resolve and deescalate to address every member concern.
- Ensure a safe and positive environment and experience for the
- Daily commitment to GOLD Member Standards
- Greet, Anticipate, Appreciate (GAA)
- Fast, Friendly Full, Fresh, CleanClub Standards: Work as a team
to deliver GOLD club standards daily.
- Work with commitment and pride to deliver GOLD- Grand opening
- All items stocked and promotional plans executed
- Maintain visible accurate signage
- Clean and organized, inside and outKnow your Business:
- Understand how to access and read production and/or financial
performance reporting for your department.
- See the connection between consistent execution and the
positive impact it can have on the business.
Major Tasks, Responsibilities, and Key Accountabilities
- Drives and promotes the BJ's value proposition regarding
acquisition, retention, perks, and the Member experience. -
- Converts potential members by actively and effectively pitching
all membership programs in accordance with company policies and
- Exhibits clear understanding of all BJ's Membership options,
and Co-Brand credit card.
- Delivers superior customer service to Members by serving as a
first line point-of-contact regarding membership, credit card
applications, general questions, issues, merchandise returns,
exchanges, product look up, and pick-ups.
- Follows tax exempt/resale membership policies in regard to the
retention processes and procedures, including monitoring membership
renewals and tax-exempt/resale status.
- Resolves Member concerns in a courteous and timely manner.
Escalates issues to PIC and MOD when necessary.
- Assists with BOPIC (Buy Online and Pick Up In Club) orders for
- Maintains all club policies and procedures.
- Performs other duties as assigned, including working in other
departments as needed.
- Regular, predictable, full attendance is an essential function
of this job.
- Prior front line/customer service or previous sales experience
- Results driven with proven success in goal achievement
- Basic math skills preferred.
- Computer proficiency preferred.
Environmental Job Conditions
- Most of the time is spent frequently remaining in a stationary
position on hard surfaces. - There may be a need to occasionally
position oneself to examine or scan merchandise, including bending,
handling, pulling, reaching, and/or stooping.
- Occasionally requires lifting objects up to 30 pounds. May
require lifting and moving heavy and/or awkward objects more than
30 pounds with assistance.
- Located in a comfortable indoor area with infrequent exposure
to temperature extremes and loud noises. There may be occasional
contact with cleaning agents.
Keywords: BJ's Wholesale Club, Revere , Member Sales Ambassador - Part Time, Sales , Revere, Massachusetts
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