Front Desk Agent
Company: Jiten Hotel Management Inc
Location: Revere
Posted on: May 9, 2022
Job Description:
Job DescriptionFront Desk Associates are the "FACE" of our
Hotel. You are serving guest at the front desk while providing the
highest level of service possible in an efficient, courteous and
professional manner by following Jiten Hotel Managements standards
and that of your Brand Standards of the Responsibilities,
Guidelines and procedures below and in your companies'
handbook.Responsibilities
- Report to work on time, in proper and clean uniform, including
name tag. Personal appearance and grooming must conform to
standard.
- Handle all duties according to hotel policies, procedures,
internal rules and standards. Conform to cash handling procedures
at all times.
- Be knowledgeable about daily hotel operations, check daily
event sheet, bulletin boards and be up to date with all changes,
new procedures and events.
- Have knowledge about room rates, packages, discounts and
promotions and know how to handle each.
- Have knowledge about guest rooms, locations, amenities,
features, and all other services offered by the hotel.
- Provide the highest quality of service to the customer at all
times.
- Answer the phones according to the standards of proper
etiquette and as fast as possible no more than three rings.
- Greet and register guests and provide assignments accommodating
special requests whenever possible. Assist in pre-registration and
blocking of reservations.
- Have working knowledge of reservations and procedures, take
reservations, and know the cancellation procedures and the walk
policy.
- Handle guest check-ins and check-outs efficiently and in a
friendly and professional manner.
- Communicate with incoming shift by logging pertinent
information in the Pass On Log.
- Ensure that all cash, check, and misc. departments are in
balance at the end of each shift.
- Check all credit cards to ensure they are valid. Use Telecheck
cashing services to ensure all checks are valid.
- Keep Housekeeping informed of any special requests, late
check-outs and special need areas in the hotel.
- Receive and transmit mail, phone and written messages for
guests on a confidential basis.
- Answer inquiries pertaining to hotel services, shopping,
dining, and entertainment and travel directions.
- Post any and all charges that pertain to a guest bill
(individual, group master, or city ledger accounts), collect
payment and make change for hotel guests following all cash
procedures.
- Handle special service requests including securing of guest
valuables in safety deposit boxes.
- Be very knowledgeable of the hotels brand priority members
program.
- Have thorough knowledge of emergency procedures
- Be aware of new potential sales contacts through guest
interaction and report the information to the Sales
Department.
- Be able to move luggage or packages weighing up to 30
pounds
- Ensure the cleanliness of the front desk and back office area
at all times. Utilize spare time for cleaning. Keep computer
equipment clean at all times.
- Adhere to all work rules, procedures, and policies established
by the company, including, but not limited to, those contained in
the employee handbook.
- Other duties, as assigned, which the employee is capable of
performing.
- Assist all guests in problems and questions as required. Ensure
that all guest problems are resolved by using the procedures the
management team and company have established.
- Have knowledge about all emergency procedures and know how to
act on them.
- Be flexible in regard to your work schedule.
- Be familiar with the AM, PM and night daily checklist to ensure
smooth daily operations.QUALIFICATIONS • High school diploma or GED
required; however post high school education or training preferred•
Requires standing to a significant degree• Excellent customer
service focus• Pleasant, professional, and helpful demeanor• Able
to work a flexible schedule that will include nights, weekends, and
holidays
Keywords: Jiten Hotel Management Inc, Revere , Front Desk Agent, Sales , Revere, Massachusetts
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