Customer Service Rep - Urgently Hiring Revere Location

Company: PLS Financial Services
Location: Revere
Posted on: January 7, 2022

Job Description:

Position Overview: Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They also sell company products and services. The CSR is accountable for maintaining company standards of quality and complying with all policies and procedures. Job Responsibilities: ---Providing outstanding customer service to ensure repeat business ---Promoting our products and services to current and potential customers ---Ensuring all transactions are completed in compliance with federal, state, and local regulations ---Following company policies and procedures ---Maintaining a balanced cash drawer ---Completing all transactions accurately, including cash handling ---Using multiple computer applications to access information and process transactions ---Resolving customer complaints or referring complaints to the Store Manager for resolution ---Performing other duties as instructed by management Qualifications Job Requirements: ---Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred ---Ability, willingness, and comfort to engage with customers ---Strong verbal communication ---Ability to drive sales ---Exceptional attention to detail and ability to multi-task ---Professional appearance and demeanor ---English/Spanish bilingual is a plus Physical Requirements: ---Must be able to stand for long periods of time. ---Ability to lift 15 lbs. ---Must be able to work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levels ...

Keywords: PLS Financial Services, Revere , Customer Service Rep - Urgently Hiring Revere Location, Sales , Revere, Massachusetts