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Guest Service Agent/Front Desk

Company: Spring Hill Suites Revere Beach
Location: Revere
Posted on: November 17, 2021

Job Description:

Would you like to join an opening team for our new Spring Hill Suites Revere Beach hotel? Come join the fun!Full Job Description

  • Handle requests and transactions of hotel guests.
  • Serve as the main point of contact for all guest requests and needs.
  • Exhibit courteous hospitality at all times to guests and associates.
  • Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
  • Administer hotel guest payment policies.
  • Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management.
  • Post all charges including valet and other miscellaneous charges to guest account.
  • Maintain hotel key security system.
  • Oversee safe deposit boxes for guests.
  • Verify credit cards and balance bank at the end of the shift.
  • Run and verify availability report at the beginning of the shift. Update report as needed.
  • Review communications log at the beginning of the shift.
  • Know and follow the hotel's emergency procedures in the event of an actual emergency.
  • Notify appropriate supervisor immediately of any problem with rooms.
  • Check in and check out should be as expeditious as possible.
  • Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
  • Prompt distribution and notification to guests of mail.Job Type: Full-timePay: From $16.00 per hourBenefits:
    • 401(k)
    • Dental insurance
    • Employee discount
    • Health insurance
    • Paid time off
    • Vision insuranceSchedule:
      • 8 hour shift
      • Monday to Friday
      • Weekend availabilityCOVID-19 considerations:Local and Marriott policies followedEducation:
        • High school or equivalent (Preferred)Experience:
          • Hotel experience: 1 year (Preferred)Work Location: One location

Keywords: Spring Hill Suites Revere Beach, Revere , Guest Service Agent/Front Desk, Sales , Revere, Massachusetts

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