IT Onsite Technician
Company: Hemmersbach Nordamerika
Location: Revere
Posted on: January 15, 2022
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Job Description:
IT Onsite TechnicianBe part of usHemmersbach provides IT
infrastructure services in more than 190 countries with 50+ own
subsidiaries. We deliver exclusively for the leading companies in
the IT industry. As pragmatic problem solvers, we not only enthuse
our customers, but also make the world a better place: 20% of our
profits go into our Direct Actions Hemmersbach Rhino Force and
Hemmersbach Kids Family. That s why Hemmersbach is The Social
Purpose IT Company.Your TasksDesktop hands and feet supportIMACD
supportAsset refreshAsset disposal activitiesHardware break-fix of
end-user devicesEnterprise mobile device troubleshootingConference
room support - Audio/video conferencing room supportSmart hands
supportIncident recording and updatingLiaison with customer's
Service Desk, L2 and as neededBasic end user training not to exceed
an average of 15 minutesThird party / OEM vendor coordinationOur
RequirementsWorking technical knowledge of standard (Windows, O365
and AutoPilot) systems and business software to allow for
resolution of software application issues or full rebuild of the PC
(image, applications and Customer data)Working technical knowledge,
in order to address Service Work Orders, for PCs (including truck
mounted PCs), laptops, cabling, televisions, projectors ( beamer ),
phones, peripherals (e.g. keyboards or mice) and site security
equipment (access readers, time badging, cameras etc.)Customer
facing soft skillsStrong verbal and written communication
skillsAbility to apply intermediate level of subject matter
knowledge to solve a variety of common IT and business issuesWorks
on problems/projects of moderately medium-complex scopeExercises
independent judgment within defined practices and procedures to
determine appropriate actionEvaluates unique circumstances and
makes recommendations.Typically, 2-5 years of experience (except
junior level engineer, which may have less experience)Ability to
provide disposal services (including decommissioning, packaging,
transporting and physical disposal or recycling as required)Able to
independently problem solveAble to provide feedback on new
technical processes to help drive efficiency
Keywords: Hemmersbach Nordamerika, Revere , IT Onsite Technician, Professions , Revere, Massachusetts
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