EMS Call Receiver

Company: Emergency Response Workforce
Location: Chicopee
Posted on: April 1, 2026

Job Description:

Join AMR as an EMS Call Receiver in our Public Safety & Administration department and be a vital part of emergency services. At AMR, we pride ourselves on our commitment to providing critical care through emergency and non-emergency medical transportation services. As an EMS Call Receiver, you'll play a crucial role in ensuring timely and effective medical assistance to those in need. Our ideal candidate is a compassionate and professional individual who thrives in a dynamic, high-pressure environment. You'll receive emergency medical calls, provide immediate guidance to callers, and coordinate with our dispatch and emergency response teams to ensure swift and appropriate action is taken. A high school diploma or equivalent is required, along with CPR certification. Experience in customer service or emergency response is preferred. You’ll enjoy a collaborative environment that values continuous learning and community service. We offer comprehensive benefits, including medical, dental, vision insurances, and a 401k plan. Embrace the opportunity to make a positive impact with AMR. Receive and process emergency medical calls promptly and accurately. Provide first-line support and instruction to callers until help arrives. Coordinate with dispatch and emergency services to ensure timely response. Document call details and enter relevant information into the system. Maintain professionalism and compassion during high-pressure situations. Effective communication Multitasking abilities Technical proficiency in call management systems Crisis management Customer service Medical Insurance Dental Insurance Vision Insurance 401k CPR Certification

Keywords: Emergency Response Workforce, Revere , EMS Call Receiver, Healthcare , Chicopee, Massachusetts