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Hotel Manager

Company: The Langham, Boston
Location: Revere
Posted on: February 9, 2024

Job Description:

PRIMARY OBJECTIVE OF POSITION:

Assist the Managing Director in managing the entire hotel operations. Communicate the Company direction and goals to the colleagues and motivate the team to achieve best possible level of profitability.

RESPONSIBILITIES AND JOB DUTIES:


-Provide leadership and support to the hotel operational and non-operational departments.
-Provide inspirational expertise and innovative ideas to all colleagues.
-Act with integrity, including being honest and candid while still maintaining the confidentiality of information where required or consistent with company's policy.
-Assume responsibility for the day to day running of the hotel.
-Spearhead the on-going evaluation and implementation of all Forbes 5 Star standards.
-Assume responsibility for the safety & security of all hotel guests & colleagues.
-Observe both the form and spirit of laws and governmental rules and regulations, accounting standard and company policy.
-Provide Managing Director with constant feedback on operational and guest issues.
-In absence of Managing Director assume his/her responsibilities.
-Is an active member of the Executive Committee.
-Constantly seeks new procedures, methods and policies, which could improve business results and servicing at all operational departments.
-Anticipate business and operations needs of the outlets. To discuss and participate with the Managing Director and Director of Sales & Marketing to develop strategic marketing plans for the hotel.
-Assist and provide guidance in setting financial objectives, operating & capital budgets with the respective department heads.
-Supervise and coach the function heads of Rooms Division and Food & Beverage. Oversee managers, colleagues, facilities, sales and costs to ensure maximum departmental profit is achieved.
-To be aware of the financial aspects of the Sales & Marketing Department for day to day operations.
-Control Operating expenses, payroll and staffing levels through planning of needs and review of purchase orders and labor productivity standards for day to day operations.
-Attend department heads meeting and other meetings for future planning.
-Conduct daily briefings and monthly meetings to monitor the operations, service standards, as well as review general business performance with monthly KPI reviews with all departments.
-Visits all departments daily and observes routine activities. Responsible for the smooth running of day-to-day rooms or/and F&B functions of the hotel.
-Conduct quality checks with regards to the Room, Public Area and F&B outlets.
-Review the daily financial performance and attend to all matters pertaining to the well-being and efficient operation of the hotel on a daily operational basis.
-Keep the Managing Director well informed of daily happenings.
-Work closely with other departments to ensure groups and special functions are handled smoothly.
-Constantly keep Managing Director informed of colleague problems, guest complaints and any emergencies such as fire and death.
-Review, design and constantly develop better service procedures and workflows of all operating departments on a continuous basis. Ensure the successful implementation of all company and departmental procedures and workflows. Lead the teams to ensure the highest quality of service and production at all times.
-Perform regular inspection of rooms, public areas and F&B outlets including function spaces to ensure the areas attaining a high standard of maintenance.
-Compare the service quality with other competitive hotels and inspire the section heads to create appropriate recommendations.
-Ensure corporate policy and internal department procedures are always applied.
-Motivate the department heads, section heads and colleagues in providing personalized service to guests so as to gain an advantage over other hotels in the same category with "Memorable Service techniques and services."
-Control and analyze, on an on-going basis, in order to optimize the following:
- Mystery shop reports

- Quantity requirements of Rooms FF&E

- Quality levels of product and service in Rooms, Food & Beverage Department and the minor operating departments

- Quality League practices and to use the Langham Logic for key improvement programs

- Guest satisfaction index review

- Merchandising and marketing within the operations to support such activities

- Operating costs

- Sustainability programs

- Conduct performance appraisals with the key Department heads and manage their performance.
-Identify the strengths and weaknesses of respective Department heads. Develop their full potential to achieve the Company's goals.
-Co-ordinate with the Director of Human Resources to conduct such functions as interviewing, hiring, colleague orientation, performance appraisal, coaching, counseling to ensure appropriate staffing and productivity.
-Co-ordinate with the Director of Human Resources in order to develop and implement formal training plans for all the operational departments as to improve or even examine all possible standards of operations based on relevant surveys such as guest service surveys.
-Monitor the Security Manager to ensure a secure environment for both guests and colleagues.
-Ensure all Occupational Health & Safety measures are in place. Review and monitor the well-being of the guests and colleagues.
-Greet VIP guests and regular guests to promote the hotel's goodwill.
The above job description may be amended from time to time with mutual agreement and you may be needed to perform any duties assigned by the Management as deemed necessary.

Keywords: The Langham, Boston, Revere , Hotel Manager, Executive , Revere, Massachusetts

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