General Manager

Company: Quality Inn Boston-Revere
Location: Revere
Posted on: March 17, 2023

Job Description:

Responsibilities and Duties
--- Responsible for completing required franchise and Jiten Hotel Management standards training and staying current on all updates/changes to standards, policies, and procedures

--- Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates.

--- Delegates authority and assigns responsibility to all employees; supervises work activities of all employees.

--- Ensures staff receives proper safety and standard operating training for each position.

--- Allocates funds, authorizes expenditures and assists VP of Operations in budget planning.

--- Monitors cost controls on a regular basis.

--- Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance.

--- Maintain guest satisfaction by answering patrons' complaints and resolving problems to guest specifications.

--- Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines.

--- Ensures bank deposits are made daily, including weekends and holidays.

--- Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner.

--- Audits daily reports and processes monthly paperwork.

--- Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.

--- Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds.

--- Ability to manage difficult guest situations, responds promptly to guest needs, solicits guest feedback to improve service, responds to requests for s assistance and meets commitments.

--- Ability to develop and evaluate alternative courses of action; make decisions based on correct assumptions concerning resources and guidelines.

--- Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures

--- Proficient in Microsoft Office products including Word, Excel, and Outlook.

--- Ability to meet the demands of the work schedule, to be at work and on time. Will require the ability to work outside of regularly scheduled hours. Schedule varies based on business needs.

--- Ensure uniform and personal appearance are clean and professional.

--- Maintain confidentiality of proprietary information, and protect company assets.

--- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.

--- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

--- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Managing Sales Activities
--- Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.

--- Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel's market position.

--- Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.

--- Coordinate crisis communications.

--- Executes and supports Customer Service Standards and hotel's Brand Standards.

--- Participates in and practices daily service basics of the brand.

--- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

--- Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and brand.

Keywords: Quality Inn Boston-Revere, Revere , General Manager, Executive , Revere, Massachusetts