General Manager
Company: Quality Inn Boston-Revere
Location: Revere
Posted on: March 17, 2023
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Job Description:
Responsibilities and Duties
--- Responsible for completing required franchise and Jiten Hotel
Management standards training and staying current on all
updates/changes to standards, policies, and procedures
--- Ensures compliance with company/franchise standards for
personnel administration and performance, service to patrons, and
room rates.
--- Delegates authority and assigns responsibility to all
employees; supervises work activities of all employees.
--- Ensures staff receives proper safety and standard operating
training for each position.
--- Allocates funds, authorizes expenditures and assists VP of
Operations in budget planning.
--- Monitors cost controls on a regular basis.
--- Inspects guests' rooms, public access areas, and outside
grounds for cleanliness and appearance.
--- Maintain guest satisfaction by answering patrons' complaints
and resolving problems to guest specifications.
--- Conducts annual wage scale surveys and ensures employee wages
follow wage and salary guidelines.
--- Ensures bank deposits are made daily, including weekends and
holidays.
--- Ensures employee paperwork, work schedules and payroll are
completed and submitted in a timely manner.
--- Audits daily reports and processes monthly paperwork.
--- Ability to demonstrate accuracy and thoroughness, monitors own
work to ensure quality and applies feedback to improve
performance.
--- Excellent interpersonal skills, demonstrated positive customer
service skills, and ability to relate to people of varying ages and
backgrounds.
--- Ability to manage difficult guest situations, responds promptly
to guest needs, solicits guest feedback to improve service,
responds to requests for s assistance and meets commitments.
--- Ability to develop and evaluate alternative courses of action;
make decisions based on correct assumptions concerning resources
and guidelines.
--- Ability to show flexibility in response to change and adapt to
and accommodate new methods and procedures
--- Proficient in Microsoft Office products including Word, Excel,
and Outlook.
--- Ability to meet the demands of the work schedule, to be at work
and on time. Will require the ability to work outside of regularly
scheduled hours. Schedule varies based on business needs.
--- Ensure uniform and personal appearance are clean and
professional.
--- Maintain confidentiality of proprietary information, and
protect company assets.
--- Speak with others using clear and professional language,
prepare and review written documents accurately and completely, and
answer telephones using appropriate etiquette.
--- Develop and maintain positive working relationships with
others, support team to reach common goals, and listen and respond
appropriately to the concerns of other employees.
--- Move, lift, carry, push, pull, and place objects weighing less
than or equal to 10 pounds without assistance.
Managing Sales Activities
--- Provides customer intelligence in evaluating the market and
economic trends that may lead to changes in sales strategy to meet
or exceed customer expectations.
--- Reviews the Strategic Alignment Review (STAR) report,
competitive shopping reports and uses other resources to maintain
an awareness of the hotel's market position.
--- Suggests innovative marketing ideas and develops deployment
strategies to continue to grow market share.
--- Coordinate crisis communications.
--- Executes and supports Customer Service Standards and hotel's
Brand Standards.
--- Participates in and practices daily service basics of the
brand.
--- Monitors the effective resolution of guest issues that arise as
a result of the sales process by creating mechanisms to channel
issues to property leadership and/or other appropriate
stakeholders.
--- Maintains successful performance by increasing revenues,
controlling expenses and providing a return on investment for the
owner and brand.
Keywords: Quality Inn Boston-Revere, Revere , General Manager, Executive , Revere, Massachusetts
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