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Senior Analyst, Customer Energy Management

Location: Revere
Posted on: November 21, 2022

Job Description:

About us National Grid is hiring a Senior Analyst, Customer Energy Management for our Waltham, MA Office
This is a Hybrid Role Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Job Purpose The Senior Analyst, Customer Energy Management provides leadership to achieve alignment of internal, regulatory, and stakeholder priorities while maintaining a focus on meeting customer needs and expectations for energy efficiency, demand response, beneficial electrification and other clean energy solutions. Applies critical thinking and an understanding of both broad and detailed views to design a cost-effective portfolio of energy management solutions that are innovative, holistic, and accessible, and specifically focused on meeting the needs of the company's Income Eligible customers and customers living in Environmental Justice communities. In contributing to team delivery of energy and cost savings for customers, the Senior Analyst will focus on efforts to optimize product offerings in support of delivering on regulatory commitments and achieving shareholder incentive targets.

Key Accountabilities
  • Develops an understanding of customer needs and priorities, including differences that may exist among segments of customers based on income level, language spoken, home ownership status, and residing in an environmental justice community, with a particular focus on achieving equitable access to energy efficiency. Applies critical thinking through insight gained via internal/external research, analysis, and best practices to creatively design solutions that meet or exceed customer expectations.
  • Actively positions future integrated energy services linked to energy efficiency programs and services, including a trained energy efficiency workforce to support programs and services, in order to support National Grid's achievement of energy efficiency targets, demand management, equity, and climate change objectives throughout the company in order to advance National Grid's position as a leader in these fields.
  • Develops and maintains relationships with key external stakeholders (state energy and environmental departments, other utilities and energy efficiency program administrators, the Low Income Energy Affordability Network (LEAN), customer advocacy, community organizations, and municipalities) to coordinate and collaborate on new or modified offerings in order to expand opportunities to better serve new and existing customers while ensuring the best value for National Grid.
  • Negotiates portfolio targets, funding levels, metrics, and reporting requirements with stakeholders, including relevant advisory councils and their consultants, regulators, local governments, customer groups, environmental organizations, and others. Attends and participates in regulatory proceedings as necessary.
  • Partners with several internal teams and vendors on a day-to-day basis to design and evolve the portfolio of customer energy management solutions for customers. With an understanding of each team's expertise and requirements, achieves alignment on planning, development, and implementation as it relates to energy efficiency and demand reduction strategies. Makes informed, authoritative recommendations regarding the Residential and Income Eligible customer energy management portfolio. Seeks ways to improve internal processes and foster cross-functional collaboration. Champions continuous improvement of customer energy management offerings. Ensure compliance with all regulatory mandates and processes, including potentially being called upon to testify before state legislative and regulatory bodies to support National Grid's energy policy and energy efficiency, demand reduction and climate change portfolio. Stays informed of and assesses the potential impact of relevant regulatory and policy developments.
  • Supports the optimization of product and service development to support regulatory requirements, meet compliance obligations, and achieve shareholder incentives and other performance-based regulation mechanisms in support of creating value for customers and driving improved financial outcomes for National Grid.
  • Evaluates key themes and options through the analysis of various programmatic and technology-based alternatives to identify how different scenarios may impact energy efficiency program results and costs and to develop state energy policies. Knowledge & Experience Requirements
    • A Bachelor's degree in a public policy, business, political science, environmental or mechanical/energy systems, or engineering related area or 3+ years of related experience, or equivalent work experience. Advanced degree/credits are preferred.
    • Knowledge of the electric and gas industry; energy efficiency program planning, design, implementation and evaluation, local and national energy policy.
    • 3+ years of energy efficiency evaluation or energy industry related analytical and/or regulatory work.
    • Experience with project management.
    • Knowledge of National Grid's business operations, company policies and practices.
    • Knowledge of relevant industry practice.
    • Proficient in relevant software e.g. Microsoft Office products (Excel, Word, PowerPoint).
    • Strong oral and written communications skills.
    • Understanding and appreciation of procedural, distributional, structural, and transgenerational equity as they relate to energy More Information Salary
      $92,000 - $108,000 a year
      Salary commensurate with location and experienceThis position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Keywords: NATIONAL GRID CO USA (NE POWER), Revere , Senior Analyst, Customer Energy Management, Executive , Revere, Massachusetts

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