Assistant Branch Manager I Revere - Broadway Branch
Company: Rockland Trust
Location: Revere
Posted on: June 23, 2022
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Job Description:
Rockland Trust is currently seeking an Assistant Branch Manager
I.Under the direction of the Branch Manager the Assistant Branch
Manager I, assists with planning, directing, and controlling of
branch operations, ensuring efficiency and effectiveness in
accordance with established policies and procedures. The Assistant
will create a positive and motivating team environment to help
staff meet branch goals and objectives while ensuring a consistent
superior customer experience.This position works directly with the
Branch Manager to: Train, motivate, and develop employees Accept
responsibility with branch management for individual and overall
branch sales and customer experience performance Nourish branch
enthusiasm for participating in product promotion and other areas
of opportunity Assist in tracking and reporting branch performance
Ensure a consistent world class customer experience through
cultivating a customer centric retail environment focused on
identifying and providing team based solutions for customers
financial needsPosition Responsibilities: Assists branch management
in maintaining the operational integrity of the branch. Ensures
proper controls are maintained over all branch operational
processes and regulatory requirements Communicates new and/or
changes to policies and procedures to branch staff. Takes
responsibility for ensuring that the customer consistently receives
a World Class Customer Experience with every branch staff
interaction whether in person, over the phone or through digital
channels. Manage referral targets on both on an individual basis as
well as for the entire branch team leveraging a needs based,
consultative sales approach and online product recommendation
guides. Works with the manager to develop and implement sales
programs and maintain a positive sales and service environment.
Supervises branch staff in the absence of the Branch Manager
Maintains a thorough knowledge of all products and services
provided by the bank including Consumer Products, Home Lending,
Business and Cash Management alternatives. Acts as a resource to
others in product knowledge. Proactively identifies, reports and
resolves customer issues to ensure a positive customer experience
from the identification of a customer issue through resolution and
actively promotes programs that solidify the customer relationship.
Strong team player who leads by example and ensures full team
compliance with RTC Policies and Procedures and demonstrates our
RTC core values and delivery on our customer promises. Understands
and utilizes Regional Based Staffing and branch staffing models to
coordinate in branch customer demand while facilitating and
supervising proactive outreach including outbound calling and
external sales calls. Works with branch management to develop and
maintain effective lobby management and customer outreach efforts
to enhance the customer experience both in and outside of the
branch. Maintains responsibility for other duties, processes and
procedures as may be required by management. Displays a high level
of professionalism, adheres to dress code policy, treats all people
with dignity and respect, and performs in an ethical manner in all
transactions and interactions Actively demonstrates technology and
self service channels with new and existing customers promoting
ATM, online banking and mobile banking alternatives.Qualifications
Required Skills: Consultative, team oriented sales personality with
outstanding personal customer skills Consistently meets or exceeds
sales and service expectations by effectively leveraging RTC needs
based product recommendations Demonstrates the ability to generate
sales excitement and acts as a coach and mentor to the staff
Consistently meets or exceeds requirements on mystery shops
Proficient in Microsoft Word and Excel with ability to operate a
variety of office equipment Excellent verbal and written
communication skills Sound risk decision making skills and strong
operational proficiency Shows initiative in learning opportunities
Meets compliance and audit requirements Demonstrates supervisory
abilities to provide constructive and positive feedback and manage
performance Serves as the bank representative in community
activities Successfully pass the Level I Business Certification May
be required to lift and/or move up to 50 pounds Establish and
maintain effective working relationshipsOnce hired, continued
employment is dependent upon successful completion of Teller
Training, which includes an exam.Working Environment: Normal office
requirements with long periods of standing and continuous customer
contact Must have the flexibility to support a 6-7 day branch as
customer needs dictate Must have the ability to lift and carry up
to 50 pounds.Required Experience: The ideal candidate should
possess Retail Banking experience in a sales environment with
strong supervisory experience. College degree and two to four years
of retail banking or equivalent experience preferred Must be or
become a Notary Public and NMLS certifiedOur goal is to offer our
colleagues the most generous benefits package possible. We strive
to provide colleagues with a comprehensive benefits package and an
environment that supports a healthy work-life balance. Benefits
include: Competitive compensation with performance incentive
awards, Health Insurance, Dental Insurance, a 401K and DC Plan for
your retirement, LTD & Life Insurance, Day Care Reimbursement,
Tuition Assistance for graduate and undergraduate programs, an
award winning Wellness program and much more!At Rockland Trust
you'll find a respectful and inclusive environment where everyone
is given the chance to succeed. We are an equal opportunity
employer and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity, marital status, national origin,
disability status, protected veteran status, or any other
characteristic protected by law.Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
Keywords: Rockland Trust, Revere , Assistant Branch Manager I Revere - Broadway Branch, Executive , Revere, Massachusetts
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