Associate Account Manager
Company: Republic Services
Posted on: November 13, 2021
POSITION SUMMARY: The Associate Account Manager is responsible
for proactively maintaining and retaining relationships with
existing customers for permanent commercial and industrial waste
services in an assigned territory. The Associate Account Manager is
responsible for making outbound calls and receiving inbound calls
to retain business with Republic Services' smaller, less complex
commercial and industrial customers; and increasing the level of
penetration in his or her existing customer base by selling the
full suite of Republic Services products.PRINCIPAL
- Effectively maintains and retains existing customers by
proactively reaching out to existing customers on a daily
- Develops and maintains a thorough knowledge of the Company's
available services, lines of business, pricing structures, and
offers additional services as appropriate to assigned existing
- Performs contractual re-signs on existing customers to extend
customer relationship and increase customer profitability where
- Responds to all cancellation requests in alignment with the
established escalation policy.
- Proactively communicates with or responds to customers in
support of company pricing initiatives.
- Utilizes Salesforce on a daily basis, schedules and documents
all activities such as calls, meetings and proposals.
- Responsible for capturing customer emails, minimizing rate
restrictions and customer credits.
- Increases customer penetration by selling full suite of
Republic Services products.
- Regularly meets with Sales Manager to review weekly customer
retention and relationship activities, progress versus goals and
status of key customer relationships.
- Performs other job-related duties as assigned.PREFERRED
- Bachelor's Degree in Business, Marketing, Sales or related
- Waste or transportation industry experience.MINIMUM
- High school diploma or G.E.D. (Required)
- Minimum of 1 year of customer service experience.
- Valid driver's license. (Required)Hourly Range:Bonus Plan
Details (if applicable): Bonus - Sales Commission Plan, 30%
AnnualRepublic Services is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, sexual
orientation, gender identity or expression, national origin, age,
disability, protected veteran status, genetic information, or any
other characteristic protected by applicable law.The statements
used herein are intended to describe the general nature and level
of the work being performed by an employee in this position, and
are not intended to be construed as an exhaustive list of
responsibilities, duties and skills required by an incumbent so
classified. Furthermore, they do not establish a contract for
employment and are subject to change at the discretion of the
Keywords: Republic Services, Revere , Associate Account Manager, Executive , Revere, Massachusetts
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