Caf- Coach - Seaport
Company: Capital One
Location: Lawrence
Posted on: April 30, 2024
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Job Description:
Seaport Cafe (21033), United States of America, Boston,
Massachusetts Caf-- Coach - Seaport Caf-- Coach Welcome to a new
idea in banking. Here at Capital One, we're redefining how people
bank. You see, we believe banking should fit our customers'
everyday lives - not the other way around. Our Capital One Caf-- is
a welcoming environment where customers can try out our digital and
financial tools, grab a great cup of coffee and get to know our
Ambassadors (and each other). It's a place where they can recharge
their mobile devices, plug into some free WiFi and learn new ways
to save time and money. We're redefining the typical work
experience, too. Our Caf-- team exists to enhance the financial
lives of people in the communities we serve. And we're not just
looking to fill open positions - we seek outgoing, passionate
people who love connecting, teaching and interacting with
individuals and the community as a whole and really want to be a
part of this whole reimagined banking experience. As the Caf--
Coach, you'll have the unique role of leading a Caf-- team and
facilitating legendary experiences for our Customers. As the face
of Capital One in the community, you'll build alliances with local
organizations and collaborate with vendors to generate new
business. You're more than just a manager for the Caf-- Ambassador
team, you'll be a trusted mentor and guide for their individual
development and overall team performance. Don't just take our word
for it, check out what our Caf-- Ambassadors and Caf-- Coaches have
to say about their experience at Capital One, and learn more about
working in our Caf--s: https://www.capitalonecareers.com/cafe-home
Here's what we're looking for in you: - You're a mentor. You'll
lead by example and help our Caf-- Ambassadors develop
professionally, personally, and as a high-performing team. - You're
obsessed with the Caf-- experience and bring our brand to life.
You'll take pride in maintaining the physical space and coaching
Caf-- Ambassadors to create a welcoming environment for Caf--
customers and visitors. - You're a forward thinker and drive
continuous improvement. You never settle for the status quo. In
fact, discovery drives you, and you're bringing everyone along for
the ride. - You're a proven leader with a franchise ownership
attitude. You've been there, done that as a manager of a team
focused on achieving and exceeding customer-based goals and
metrics. - You're friendly and engaging and can connect with Caf--
visitors and regulars alike. Yep, you're a people person - whether
you're handing out free coffee cards, helping folks with technology
challenges or simply showing off some of the cool services and
products we offer. - You're part of the community and have a deep
understanding of your market. You'll work with local businesses,
nonprofits and charities to plan events both in and outside of the
Caf--. - You're naturally curious and like to learn. We'll teach
you what Capital One has to offer our customers - products,
services and experiences - to help steer them in the right
direction toward their financial goals. - You're digitally savvy.
You'll showcase what's possible in our physical space and how to
easily navigate our mobile and online experience. - You're a
customer advocate. You are always within reach when our customers
need assistance. They rely on you to steer them in the right
direction. You listen with patience and offer advice that's concise
and easy to understand. - You're a team player. You'll work with an
energized team of Caf-- Ambassadors and help inspire your teammates
as they inspire youIf you're nodding along and like what you're
reading, let's talk. Basic Qualifications: - High School Diploma,
GED, or Equivalent Certification - At least 2 years of Customer,
Retail, or Financial Services experience - At least 1 year of
People Management experience or 2 years Retail Bank Experience
Preferred Qualifications: - At least 3 years of Customer, Retail,
or Financial Services experience - At least 2 years of People
Management experience - Bachelor's Degree At this time, Capital One
will not sponsor a new applicant for employment authorization for
this position. Capital One offers a comprehensive, competitive, and
inclusive set of health, financial and other benefits that support
your total well-being. Learn more at the Capital One Careers
website . Eligibility varies based on full or part-time status,
exempt or non-exempt status, and management level. This role is
expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer
committed to diversity and inclusion in the workplace. All
qualified applicants will receive consideration for employment
without regard to sex (including pregnancy, childbirth or related
medical conditions), race, color, age, national origin, religion,
disability, genetic information, marital status, sexual
orientation, gender identity, gender reassignment, citizenship,
immigration status, protected veteran status, or any other basis
prohibited under applicable federal, state or local law. Capital
One promotes a drug-free workplace. Capital One will consider for
employment qualified applicants with a criminal history in a manner
consistent with the requirements of applicable laws regarding
criminal background inquiries, including, to the extent applicable,
Article 23-A of the New York Correction Law; San Francisco,
California Police Code Article 49, Sections 4901-4920; New York
City's Fair Chance Act; Philadelphia's Fair Criminal Records
Screening Act; and other applicable federal, state, and local laws
and regulations regarding criminal background inquiries. If you
have visited our website in search of information on employment
opportunities or to apply for a position, and you require an
accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at
RecruitingAccommodationcapitalone.com . All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations. For technical
support or questions about Capital One's recruiting process, please
send an email to Careerscapitalone.com Capital One does not
provide, endorse nor guarantee and is not liable for third-party
products, services, educational tools or other information
available through this site. Capital One Financial is made up of
several different entities. Please note that any position posted in
Canada is for Capital One Canada, any position posted in the United
Kingdom is for Capital One Europe and any position posted in the
Philippines is for Capital One Philippines Service Corp.
(COPSSC).
Keywords: Capital One, Revere , Caf- Coach - Seaport, Education / Teaching , Lawrence, Massachusetts
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