Customer Service - Customer Care Coordinator I
Company: Lifeway Mobility Holdings LLC
Location: Hartford
Posted on: April 3, 2026
|
|
|
Job Description:
Position Title: Customer Service - Customer Care Coordinator I
Location: Hartford, CT, USA• Akron, OH, USA Req. ID: 220 Customer
Care Coordinator Are you a customer service professional looking
for a career where you can make a real difference every day? At
Lifeway Mobility, we provide accessibility solutions that help
people with limited mobility live safely and independently in their
own homes. We’re looking for a Customer Care Coordinator to be the
friendly, knowledgeable voice that guides customers through the
first steps of their Lifeway journey. In this role, you’ll be the
first point of contact for prospective customers—answering calls
and emails, understanding their needs, and then providing a smooth
handoff to our Sales Consultants. You’ll qualify leads, schedule
in-home evaluations for our Sales Consultants, and ensure every
detail is accurately captured in our CRM. Working closely with our
Sales and branch teams, you’ll help create a smooth, positive
experience from the very first interaction. What You’ll Do - Answer
and return customer calls, voicemails, and emails with care and
professionalism. - Qualify leads and schedule evaluations for our
Sales team. - Record and manage customer information in our CRM and
ERP systems. - Coordinate with Sales Consultants and branch staff
to ensure smooth communication and follow-up. - Help customers and
families feel informed, supported, and confident in their
decisions. What You Bring - 2 years of experience in customer
service, coordination, or a related role. - Excellent communication
and interpersonal skills. - Strong organizational and time
management abilities. - Proficiency with Microsoft Office and
familiarity with CRM systems. - A passion for helping others and
being part of meaningful, life-changing work. At Lifeway, you’ll
find a supportive team, opportunities for growth, and the
satisfaction of knowing your work helps people live more safely and
independently every day. Job Details Pay Type: Hourly Hiring Min
Rate: 20 USD Hiring Max Rate: 24 USD Compensation details: 20-24
Hourly Wage PI267fd26a9812-37156-40147351
Keywords: Lifeway Mobility Holdings LLC, Revere , Customer Service - Customer Care Coordinator I, Customer Service & Call Center , Hartford, Massachusetts
