Customer Service Associate
Location: Westwood
Posted on: June 23, 2025
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Job Description:
Our client, a leading healthcare organization is seeking a
full-time Customer Service & Patient Collections Associate to
support their Shared Service Center in Westwood, MA. This temporary
position offers a hybrid schedule (1-2 days onsite weekly after
training) with free parking and runs for 3-6 months, with potential
for permanent conversion depending on budget and performance. Hours
are Monday-Friday, 8:30 AM-5:00 PM, and the pay is $24/hour.
Candidates must have updated vaccinations and immunizations, as
required by the employer. Qualified and interested candidates are
encouraged to apply today for immediate consideration. Job
Responsibilities: Handle high-volume incoming calls, mail, and
electronic inquiries regarding billing Collect outstanding balances
and update patient insurance and demographic information Research
and resolve patient billing inquiries Communicate findings to
patients accurately and in a timely manner Alert management of
recurring billing issues and assist with solutions Verify insurance
eligibility using various systems and payor contacts Manage
referrals received via multiple channels Resolve issues from PCP
and self-pay exception reports Ensure proper documentation and
maintain confidentiality in compliance with HIPAA Candidate
Qualifications: Minimum 1 year of customer service experience in
healthcare or call center EPIC system experience strongly preferred
Strong communication and problem-solving skills Comfortable
handling sensitive information in accordance with HIPAA standards
Ability to work full-time hours and meet immunization requirements
Beacon Hill is an equal opportunity employer and individuals with
disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or
conviction records will be considered for employment in accordance
with the Los Angeles County Fair Chance Ordinance for Employers and
the California Fair Chance Act. If you would like to complete our
voluntary self-identification form, please click here or copy and
paste the following link into an open window in your browser:
https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form
is voluntary and will not affect your opportunity for employment,
or the terms or conditions of your employment. This form will be
used for reporting purposes only and will be kept separate from all
other records. Company Profile: Founded by industry leaders to set
a new standard in search, career placement and flexible staffing,
we deliver coordinated staffing solutions with unparalleled
service, a commitment to project completion and success and a
passion for innovation, creativity and continuous improvement. Our
niche brands offer a complete suite of staffing services to
emerging growth companies and the Fortune 500 across market
sectors, career specialties/disciplines and industries. Over time,
office locations, specialty practice areas and service offerings
will be added to address ever changing constituent needs. Learn
more about Beacon Hill and our specialty divisions, Beacon Hill
Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill
Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by
visiting www.bhsg.com . Benefits Information: Beacon Hill offers a
robust benefit package including, but not limited to, medical,
dental, vision, and federal and state leave programs as required by
applicable agency regulations to those that meet eligibility. Upon
successfully being hired, details will be provided related to our
benefit offerings. We look forward to working with you. Beacon
Hill. Employing the Future (TM)
Keywords: , Revere , Customer Service Associate, Customer Service & Call Center , Westwood, Massachusetts
