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Associate Director (Operations Product Innovation/Service Process & Workflow)

Company: Wayfair LLC
Location: Boston, Massachusetts
Posted on: August 2, 2018

Job Description:

Duties: Lead a team of product owners and product managers who will lead

proactive product management initiatives across key functional areas;

assess performance of the order management toolset; identify key areas

to improve usability, agent efficiency and first contact resolution;

drive improvement efforts across the Order Management team; drive

internal user experience improvements and cost savings by identifying

ongoing opportunities to increase efficiency, improving the usability of

existing tools, and evaluating new functionality/capabilities to fill

identified gaps; work with key stakeholders and other internal teams to

identify key business needs; work with cross functional groups to

prioritize competing interests and direct project plans for critical

process improvement initiatives.

Requirements: Master's degree in Engineering, Information System

Management, Business Administration or related field (willing to accept

foreign education equivalent) plus three (3) years’ experience leading

operational efficiency improvement projects or, alternatively, a

Bachelor's degree and six (6) years of experience as noted above. One

year of experience must include: building and leading large teams of

analysts and engineers, including technical and/or product managers;

;leading teams in performing requirements analysis, including

interfacing with end users and translating requirements into design,

testing, and implementation plans; leading teams in performing software

product development, and customizing or integrating third-party software

using Agile methodology; planning system development and implementation,

factoring engineering capacity and business impact; performing data

analysis on diverse data sets derived from system usage logs,

implementation or operational logs, error logs and third party data sets

to obtain actionable insights on improving operational efficiency and

system performance; conducting requirement analysis, market research,

design, testing, piloting, and implementing software solutions; driving

user adoption and gathering feedback for continuous improvement;

utilizing Structured Query Language (SQL) or other data extraction,

analysis and integration mechanisms; and performing data manipulation

and analysis, and presenting data findings using Excel.

Submit resume to Wayfair LLC, M. Fallon 100 Huntington Avenue, 4 Copley

Place, Boston, Massachusetts 02116 OR

https://jobs.wayfaircareers.com/jobs/ovn47fwN?lang=en-us.

Keywords: Wayfair LLC, Revere , Associate Director (Operations Product Innovation/Service Process & Workflow), Design , Boston, Massachusetts, Massachusetts


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