Patient Service Rep
Company: Spaulding Rehabilitation
Location: Lexington
Posted on: May 8, 2024
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Job Description:
Patient Service Rep - ( 3278119 )
Description
Patient Service Rep Needed for Spaulding Outpatient Center in
Lexington
Shift : Monday - Friday (40 hrs.)
Schedule : Maybe eligible for one day remote work, after
successfully completing 90 days
Bonus : $1,000 Sign-on
Summary
Oversee and perform all activities associated with the outpatient
registration service and scheduling of outpatients including
supporting all other front office staff. Coordinate the complete
demographic and insurance intake, computerized registration,
scheduling of patients and verifying the individual's insurance
coverage with a customer service oriented approach. Orient patients
to the center and coordinate additional patient services as needed.
Demonstrate evidence of advanced operational knowledge, teaching
and professional involvement, and outpatient center marketing and
community involvement for Advanced Patient Service Representative
role.
Key Responsibilities
Support is provided to other center team members by answering
phones, assisting customers, and fulfilling any cross trained
responsibilities.
Support is provided to other staff to ensure effective orientation
and continuous development to achieve performance standards.
Scheduling status is maintained daily and potential problems are
addressed with corrective actions.
Patient pre-registration, registration, insurance verification, and
scheduling are completed per center standards.
Patients are greeted, assisted and appropriate staff notified of
patient arrival.
Administrative duties such as answering the phone, confirming
appointments, supporting insurance requirements processes,
photocopying, typing, faxing, inventory of supplies, sorting mail
and handling other administrative duties are completed per center
guidelines.
Medical record setup, maintenance, and discharge are completed per
center guidelines in a timely manner.
Monthly patient satisfaction questionnaires are processed for
current patients according to center standards.
Customer service delivery is carried out to achieve stated
goals.
Insurance approvals and documentation are recorded in the medical
record and computer system in accordance with center standards.
Therapy charges are entered and reconciled as assigned.
Additional department, organization, or network activities are
completed per established objectives.
PCC Organizational Values of Innovation, Collaboration,
Accountability, Respect, and Excellence are upheld.
Qualifications
Education/Degree
Required
Experience
Preferred
Skills (Specific learned activity gained through training (e.g.
computer skills, keyboarding, presentation, CPR, ACLS, etc.)
Required
Preferred
Highly developed communications and interpersonal skills, working
with diverse population.
Work independently, be self-directed and contribute as a member of
a team.
Anticipates challenges and develops and implements strategies for
addressing them.
High level of service delivery. Demonstrate initiative with ability
to prioritize work, meet deadlines and adapt to changing
situations.
Attention to detail.
EEO Statement:
Spaulding Rehabilitation is an Affirmative Action Employer. By
embracing diverse skills, perspectives and ideas, we choose to
lead. All qualified applicants will receive consideration for
employment without regard to race, color, religious creed, national
origin, sex, age, gender identity, disability, sexual orientation,
military service, genetic information, and/or other status
protected under law. We will ensure that all individuals with a
disability are provided a reasonable accommodation to participate
in the job application or interview process, to perform essential
job functions, and to receive other benefits and privileges of
employment.
Primary Location : MA-Lexington-SRH Lexington OP
Work Locations :
SRH Lexington OP
One Maguire Road
Lexington 02421
Job : Administrative Support
Organization : Spaulding Hospital-Boston &
Cambridge(SRN,SRH,SHC)
Schedule : Full-time
Standard Hours: : 40
Shift : Day Job
Posted Shift Description: : 1 day remote after successfully
completing 90 days
Employee Status : Regular
Recruiting Department: : SRH Outpatient Lexington
Job Posting : Apr 29, 2024
Req ID: 3278119
Keywords: Spaulding Rehabilitation, Revere , Patient Service Rep, Sales , Lexington, Massachusetts
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here to apply!
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