Sr. Desktop Engineer - HYBRID 3/2
Company: Company Confidential
Location: Boston
Posted on: April 19, 2024
Job Description:
Job DescriptionJob Description
What You'll Do: -
- Test and package new applications, application updates and
Operating Systems to confirm that they meet the firm's technology
standards and do not conflict with existing applications or
services. -
- Provide advanced troubleshooting for complex issues that appear
to be related to the client operating system and/or any of the
applications that are included in the standard client image.
-
- Ensure successful testing, implementation, and transition of
solutions to production. -
- Manage desktop security updates and follow a disciplined
approach to implementing processes to ensure a timely delivery of
these updates. -
- Responsible for automating the deployment of applications,
patches, hot-fixes and security updates. -
- Work with vendors and 3rd party integrators to deliver customer
application solutions and resolve existing issues. -
- Effectively manage software life-cycles. -
- Responsible for development, maintenance, support and
documentation of responsible applications and solutions.
- Resolve escalated incidents using problem management skills.
-
- Manage cross-functional team projects to implement new or
updated technology. -
- Displays professionalism, quality service and a "can do"
attitude to internal members/departments of the Firm as well as
external clients and vendors via electronic and in-person
interactions. -
- Manage and update the physical and virtual (VDI) desktop
environments and related images. -
- Managing and troubleshooting the Horizon VDI infrastructure
(Horizon, vSphere, vRealize Operations, etc) and related desktops.
-
- Performs maintenance in accordance with Information Technology
change management policies. -
Education, Experience and Skills Required: -
- BA/BS or equivalent work experience. -
- 5-7+ years of experience in relevant technology and business
skills as detailed above. -
- Deep knowledge of Microsoft Windows desktop Operating Systems.
-
- Strong understanding of of Group Policies (GPO/GPP) and Active
Directory. -
- Strong understanding and experience with scripting using
PowerShell
- Strong understanding deploying software using enterprise
deployment technologies such as Microsoft Configuration Manager
(formerly SCCM) and Microsoft Intune.
- A thorough understanding of packaging and how applications
install on Microsoft Windows platforms -
- In depth knowledge of Microsoft Windows Client security
configurations and best practices. -
- Strong analytical and problem solving skills
- Strong documentation skills
- Strong customer service and interpersonal skills
Additional knowledge, capabilities and responsibilities:
- Client Security and encryption solutions such as Microsoft
Bitlocker and Defender. -
- Knowledge of VDI technologies such as VMware Horizon and
application virtualization.
- A strong customer service orientation and ability to establish
and maintain effective working relationships with peers,
management, end users and others throughout the firm. -
- Ability to resolve problems independently in accordance with
defined policies and procedures. -
- Knowledge of ITIL Service Management principles. -
- Must be flexible to shifting priorities and be detail
oriented
- Ability to multi-task effectively and manage competing
priorities. -
- Working knowledge of Microsoft Entra.
- Effectively manage projects on-time
- Experience working in a law firm or other professional services
environment. -
- Requires rotating on-call for after-hours support and
escalations. -
Keywords: Company Confidential, Revere , Sr. Desktop Engineer - HYBRID 3/2, Engineering , Boston, Massachusetts
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