Director, Engagement & Change Management
Company: Fidelity Investments Inc.
Location: Boston
Posted on: April 30, 2024
Job Description:
Job Description:The RoleIn this role, you will assist with
associate engagement, organizational change management, strategic
planning, and the development of change management communications.
The Fidelity associate is at the center of all we do in Digital
Workplace. Our primary focus is to ensure Fidelity associates have
an integrated and engaging digital experience and adopt any new
technologies that are designed to create efficiency in the way they
work. Additionally, you will navigate changes to business
processes, systems, and technology, ensuring smooth transitions for
associates. By applying a structured methodology, you'll create and
execute change management strategies that maximize adoption while
minimizing resistance.Your responsibilities include consulting and
providing insight to business partners and stakeholders. This
involves shaping change management approaches, positioning,
messaging, and content. Additionally, you'll develop strategies to
accelerate adoption, enhance utilization, and improve proficiency
in using Enterprise Technology products. By building associate
personas and journey maps, you'll assess the impact of change and
identify risk mitigation tactics. Drafting, advising, and reviewing
content for organizational change management communications and
product updates will be part of your role. You'll also consult on
executive presentations and guide messaging across communication
channels. Anticipating organizational challenges and resistance,
you'll create risk mitigation plans and establish organizational
change management standards. Lastly, you'll coach business analysts
to ensure a consistent approach throughout the digital
workplace.The Expertise & Skills You Bring
- College degree required, MBA a plus
- Experience or certification in large-scale organizational
change management
- 3 plus years of experience in strategy or business
improvement
- Possess' excellent writing, storytelling, and verbal
communication skills
- Able to identify issues and propose solutions. Looks for
alternative ways to implement the work and overcome or circumvent
challenges/obstacles
- Experience building and revising SharePoint content, CMT, and
PowerPoint
- A motivated self-starter/autonomous worker who enjoys
collaborating with colleagues
- Deadline and detail oriented; somebody who works well under
pressure and with multiple simultaneous priorities
- Acute business acumen and understanding of organizational
complexity, issues, and challenges
- Experience adjusting team members through changes and inspiring
associates to adopt new ways of working
- Comfortable in a corporate environment; understand how to
appropriately navigate an organization to get needed information;
and sensitive to cultural nuances
- You can work with all levels of the organization, especially
with senior leaders, to champion and apply best practices
- Familiarity with agile methodology, product management, and
phases of the product lifecycle
- Excellent consultation, communication, and coaching skillsThe
TeamAs a member of the Digital Workplace team, you will work in a
collaborative, dynamic, and creative environment at Fidelity
Investments. Our team is focused on understanding the associate
experience, driving innovative digital experiences, and ensuring
everyone has the right digital tools, training, and support to do
their best work. We craft effective change management and adoption
communications and pay attention to every detail in the "last
mile." We work hand-in-hand across enterprise teams to jointly
develop vision, prioritize, and execute on specific digital
products.Certifications:Company Overview Fidelity Investments is a
privately held company with a mission to strengthen the financial
well-being of our clients. We help people invest and plan for their
future. We assist companies and non-profit organizations in
delivering benefits to their employees. And we provide institutions
and independent advisors with investment and technology solutions
to help invest their own clients' money. Join Us At Fidelity,
you'll find endless opportunities to build a meaningful career that
positively impacts peoples' lives, including yours. You can take
advantage of flexible benefits that support you through every stage
of your career, empowering you to thrive at work and at home.
Honored with a , we have been recognized by our employees as a top
10 Best Place to Work in 2024. And you don't need a finance
background to succeed at Fidelity-we offer a range of opportunities
for learning so you can build the career you've always imagined.
blends the best of working offsite with maximizing time together in
person to meet associate and business needs. Currently, most hybrid
roles require associates to work onsite all business days of one
assigned week per four-week period (beginning in September 2024,
the requirement will be two full assigned weeks). At Fidelity, we
value honesty, integrity, and the safety of our associates and
customers within a heavily regulated industry. Certain roles may
require candidates to go through a preliminary credit check during
the screening process. Candidates who are presented with a Fidelity
offer will need to go through a background investigation, , and may
be asked to provide additional documentation as requested. This
investigation includes but is not limited to a criminal, civil
litigations and regulatory review, employment, education, and
credit review (role dependent). These investigations will account
for 7 years or more of history, depending on the role. Where
permitted by federal or state law, Fidelity will also conduct a
pre-employment drug screen, which will review for the following
substances: Amphetamines, THC (marijuana), cocaine, opiates,
phencyclidine. We invite you to Find Your Fidelity at . Fidelity
Investments is an equal opportunity employer. We believe that the
most effective way to attract, develop and retain a diverse
workforce is to build an enduring culture of inclusion and
belonging. Fidelity will reasonably accommodate applicants with
disabilities who need adjustments to participate in the application
or interview process. To initiate a request for an accommodation,
contact the HR Accommodation Team by sending an email to , or by
calling 800-835-5099, prompt 2, option 3.
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Keywords: Fidelity Investments Inc., Revere , Director, Engagement & Change Management, Executive , Boston, Massachusetts
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